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Customer Service Representative Job

Job Description | Qualification | Location | Salary

CUSTOMER SERVICE REPRESENTATIVE
EMPLOYMENT JOB VACANCY @ JOBS IN EGYPT

Job Code Customer Service/9046

Main specification

Field Customer Service Job position Customer Service Representative

Job Description

Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems over the phone.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Good verbal and written English, Arabic is a MUST, Customer Service skills, communication skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking



Type of work Full Time Rank Any

Required Qualification

University degree Any
Major Any

Location of job

Country Egypt City Cairo
District Dokki Place of work Inside Egypt Only

Salary

Salary currency EGP - Egyptian Pound
Starting salary Any Salary up to Any

Preferences

Minimum experience 1 Gender Any
Age from Any Age To Any
Driving license? No Own a car ? No
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