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French Customer Support Professional Job

Job Description | Qualification | Location | Salary

FRENCH CUSTOMER SUPPORT PROFESSIONAL
EMPLOYMENT JOB VACANCY @ JOBS IN EGYPT

Job Code Customer Service/8931

Main specification

Field Customer Service Job position French Customer Support Professional

Job Description

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Typically would not have sales goals/quotas.
Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
Work requires some judgment but is performed primarily according to standard procedures with close supervision
Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.


Type of work Full Time Rank Any

Required Qualification

University degree Any
Major French Language

Location of job

Country Egypt City Cairo
District 6th of October Place of work Inside Egypt Only

Salary

Salary currency EGP - Egyptian Pound
Starting salary 2500 L.E Salary up to 4000 L.E

Preferences

Minimum experience Any Gender Any
Age from Any Age To Any
Driving license? No Own a car ? Any
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