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Read the Program Manager (job description) to understand the position requirements.



The Program Manager is responsible for relationship management with clients and serves as the primary management contact and client liaison.
Essential Functions/Core Responsibilities

Ensures that the customer is satisfied with company products and services and that implementation schedules are on target and budgets are met according to contractual agreements
Coordinates all aspects of program set-up, including coordination of technology, forecasting, staffing, scripting, media, telecommunication, reporting, quality measurement, data processing, floor operations, training, verifications, and billing
Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
Works with services/support sales on new service initiatives that could be sold to clients
Provides regular updates to manager on project/account status
Maintains client satisfaction and maintaining client communication
Develops and administers schedules and performance requirements
Candidate Profile

Extensive program management experience within the BPO/Call Centre indusrty
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Demonstrated ability to comprehend, analyze, and interpret
Advanced Microsoft Office skills
Strong customer service disposition and sense of professionalism
Full professional English and German Language proficiency
Career Framework Role

Is recognized as an expert in own function within the organization. Frequently contributes to the development of new theories and methods. Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. Works independently, with guidance in only the most complex situations.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Egypt, Cairo

Language Requirements:
Time Type:
Full time

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