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Technical Support Representative Job

Read the Technical Support Representative (job description) to understand the position requirements.

TECHNICAL SUPPORT REPRESENTATIVE

JOB DESCRIPTION:

Description Provides technical support over the phone to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. Technical Support Representative Job Duties: Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed.
Qualifications Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration.

Other Skills Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration.

Preferences

Minimum experience 2 Gender Any
Age from Any Age To Any
Driving license? No Own a car ? No
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