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RESUME TEMPLATES & CV COVER LETTERS SAMPLES

CREATIVE DESIGNER (RESUME AND COVER LETTER #799)

liaising with suppliers ..sole responsibility for all creative activity including pitch, concept and artwork ..new media elements of projects including flash work, video editing, and initial website concepts...

CREATIVE DIRECTOR (RESUME AND COVER LETTER #798)

managing a team of 4 designers, developers and software programmers ..creating and managing work schedules for the team ..conceptualizing all creative, and production management of all projects ..liaising directly with new and potential clients, including follow up calls, project quotes, presentations and pitches ..presenting final solutions for clients and work alongside them for the duration of the work, from developing their ideas into the fin...

CREATIVE DIRECTOR AND SENIOR DESIGNER (RESUME AND COVER LETTER #802)

client interface ..concept development and presentation ..design and production for digital, print and broadcast ..creative direction and team management ..studio and supplier management ...

CREDIT CONTROLLER (RESUME AND COVER LETTER #749)

investigating, resolving and escalating queries ..complaint handling ending in resolution or issuing of deadlock ..contacting businesses via telephone/letter/email to collect outstanding balances ..understanding businesses financial situations and necessary steps going forward ..offering settlement figures on closed accounts as per my discretion ..applying write off?s if i feel balance is uneconomical to pursue ..liaising with our third party deb...

CREDIT CONTROLLER - ACCOUNTS ASSISTANT (RESUME AND COVER LETTER #750)

matching invoices ..processing invoices ..processing credit notes ..processing staff expenses ..reconciling broker payments ? bank/cheque ..reporting unallocated payments ..daily use of excel ..credit control duties working b2b managing my own client broker base ..relationship building with my broker base face to face or via telephone/email ..liaising with our underwriting departments to resolve queries ..problem solving...

CREDIT OFFICER (RESUME AND COVER LETTER #1119)

assess creditworthiness of existing or prospective clients..examine financial transactions and credit history case by case (applications, statements, balance sheets, legal documents etc)..complete ratio, trend and cash flows analyses and create projections..deliver a multidimensional perspective on the investment outlook in an accessible and informative manner...determine in depth the degree of risk involved..carefully analyse data and produce cl...

CREW MEMBER (RESUME AND COVER LETTER #89)

accurate collection and handling of customer transactions on electronic point-of-sale (pos) register ..prepared food and beverages in a fast-paced environment ..proficient in up-selling, down-selling and cross-selling ..establishing excellent customer relations ..handling customer feedback and resolving complaints ..cash handling and basic manual handling ..periodic maintenance of restaurant cleanliness standards...

CRONER TEAM LEADER - BUSINESS DEVELOPMENT SPECIALIST (RESUME AND COVER LETTER #968)

build a team of sales specialists who are responsible for the growth of our croner-i ..sales of full croner portfolio ..training of tele-appointers ..training of new sales staff ..agreeing budget and targets with exec team ..working with marketing & product teams on campaigns ..forecasts ..pipeline reporting ...

CUSTOMER ACCOUNT EXECUTIVE (RESUME AND COVER LETTER #890)

negotiating fees to maintain customers ..approaching customers with new products to upsell ..answering phone queries, resolving problems and complaints. ..general office duties, including emails correspondence, updating spread sheets and sales force and daily admin - account closures, fee reductions/removal and raising credits...

CUSTOMER ACCOUNTS MANAGER (RESUME AND COVER LETTER #753)

managing my account base of 300+ customers ..building strong relationships ..processing orders ..dealing with inquiries and quotes over the phone, by fax or email whilst looking for opportunities to upsell ..identify opportunities for development ..providing excellent service from only one point of contact ..sending over copy invoices ...

CUSTOMER ADVISER (RESUME AND COVER LETTER #450)

frontline staff, providing excellent customer service. ..dealing with payments of pensions and benefits. ..providing banking and savings services. ..selling financial products and services to meet targets. ..selling stamps and dealing with letters and parcels. ..processing bills payments ..making sure the books balance at the end of the day....

CUSTOMER CARE ADVISOR (RESUME AND COVER LETTER #658)

providing exceptional customer service to axa policy holders through a variety of inbound and outbound calls, emails and written correspondence. ..taking ownership of customer queries to ultimately resolve claims ..proactive supporting of all internal claims handling teams within the business to prevent customers from feeling passed from pillar to post ..meticulously checking facts and asking questions to be able to weigh up information and make ...

CUSTOMER CARE ADVISOR - SALES (RESUME AND COVER LETTER #702)

supervising/ managing project and small works. ..contacting clients to allocate dates and times ensuring engineers are prepared with equipment to complete the install/ remedial works. ..maintaining separate project files and ensuring they are updated with any changes. ..taking telephone inquiries and quoting for respective work including fire risk assessment, fire warden training, fire alarm servicing and emergency lighting. ..processing telephon...

CUSTOMER CARE MANAGER (RESUME AND COVER LETTER #99)

providing customer service and understanding the needs of the client. ..managing the team effectively to ensure achievement of target and performance. ..presentation of proposals for business development. ..establishing work plans. ..generating leads and business opportunities. ..communicating with clients regarding grievances from the company and also giving new information on new products or services. ..making calls to the customer after genera...

CUSTOMER COMMUNICATIONS ADVISOR (RESUME AND COVER LETTER #775)

developed core copywriting and editing skills ..prepared monthly customer trend and incident reports for the senior leadership team ..supported the wider communications team on projects and ad hoc tasks...

CUSTOMER MANAGER (RESUME AND COVER LETTER #897)

managing own customers portfolio ..handling enquiries from customers ..resolving customer queries /complaints for gas/electricity accounts ..payment processing of all kinds ..help and support colleagues to resolve complex queries / high level complaints ..weekly reporting to team manager / senior management ..front line support to bgb is technical team ..communicating with internal and external customers/clients to build relationship ..responsibl...

CUSTOMER RELATIONS ADVISOR (RESUME AND COVER LETTER #655)

completing various administrative duties to ensure accurate records of all complaints are kept ..regularly reviewing the status and progress of all complaints and to ensure impending deadlines are met on time. ..working in an environment which supports fca principles of treating customers fairly ..responding to customers in writing and on the telephone in order to resolve the complaint in the most efficient manner. ..ensuring the quality and int...

CUSTOMER RELATIONSHIP MANAGER (RESUME AND COVER LETTER #1147)

support the sellers to create their account...excellent communication skills: ability to work closely with sellers and internal teams...strong multi-tasking abilities and “get it done” attitude...successfully manage a large portfolio of sellers..understand the unique needs of each seller and share personalized support..passionate for the e-business sector, previous e-commerce/marketplace experience is a plus...customer relations managers handle c...

CUSTOMER SERVICE (RESUME AND COVER LETTER #510)

weighing in all products including electrical goods, clothes and other household goods cash handling and till operation general cleaning of public areas and store room...

CUSTOMER SERVICE - SALES REPRESENTATIVE (RESUME AND COVER LETTER #918)

verifying and updating members account ..maintain high quality standard of customer experience for uk and us customers ..investigate and solve customers' queries ..responsible for sales and up-selling ..maintain commitment to customer care through service skills ..understand and document the account screens ..manage credit card payment and other account related adjustments....

CUSTOMER SERVICE ADMINISTRATION (RESUME AND COVER LETTER #457)

sort out mail and dispatch accordingly ..ordering all the spare parts for the repairs centres around the country, ..monitoring stock in the centres ..chasing up orders of spare parts ..achieved repaired target of getting broken roll pallets down from 25,000 to 10,000 in 3 months instead of 6 months. ..set up roll pallet champions in each depot and they would be the person to communicate with regarding problems within the depot. ..notifying head o...

CUSTOMER SERVICE ADVISER (RESUME AND COVER LETTER #827)

dealing with monthly bills and general account inquiries ..effectively managed a high volume of inbound and outbound customer calls. ..addressed and resolved customer product complaints empathetically and professionally. ..gathered and verified all required customer information for tracking purposes. ..accurately documented, researched and resolved customer service issues. ..managed customer calls effectively and efficiently in a complex, fast-pa...

CUSTOMER SERVICE ADVISOR (RESUME AND COVER LETTER #824)

processing relevant administration duties in relation to customer accounts ..working to targets and kpi's ..resolving complex billing enquires for british gas over the telephone ..managing difficult calls ..delivering high quality customer service ..meeting daily, weekly and monthly targets ..taking payments, booking appointments, maintaining/ updating customer data ..problem solving ..training new customer service advisors for british gas...

CUSTOMER SERVICE AGENT (RESUME AND COVER LETTER #525)

proficient verbal communication as proved by a high degree of customers? satisfaction after a clear explanation of the service and a minimization of complaints ..efficient team worker, where my helpful and positive collaboration within the team had led easily to the company achievements. ..trained and mentored new staff employees; ..excellent telephone manner; ..solved an average of 80 % of complaints in a month, with no need to call on the manag...

CUSTOMER SERVICE APPRENTICE (RESUME AND COVER LETTER #862)

working on computer software sap - addressing and inputting orders etc. ..responsibility for some of the trade accounts along with the ability to cover other aspects of the business when needed ..checking of stock levels in accordance with requirement ..strong relationships developed not only with customers but internal staff, by handling their queries and concerns with speed and professionalism- working closely with the sales managers and repres...

CUSTOMER SERVICE ASSISTANT (RESUME AND COVER LETTER #447)

provided excellent customer service ..answered telephone calls and arranged deliveries for petrol. ..dealing with customer inquiries on a daily basis ..dealing with customer complaints and showing empathy. ..demonstrated excellent communication and interpersonal skills ..maintaining attention to detail in pressure situations....

CUSTOMER SERVICE CLERK (RESUME AND COVER LETTER #858)

handling incoming and outgoing mail, photocopying, spreadsheets. ..creating travel itineraries and brochure packs for customers. ..dealing with customer enquiries via telephone, email and in office. ..sales - selling day trips and holidays. ..handling customer complaints...

CUSTOMER SERVICE MANAGER (RESUME AND COVER LETTER #106)

handle customers on telephone and in person with queries and problems. ..train new employees in administrative tasks within the department ..maintain records and file data according to category ..handling cash and other financial instruments. ..issuing cheques and demand drafts for customers. ..oversee inventory systems to ensure smooth running ..communicate with management, staff, suppliers and customers to ensure a pleasant work environment rec...

CUSTOMER SERVICE OFFICER (RESUME AND COVER LETTER #107)

direct and coordinate activities of branch office. ..train employees in performing activities, such as selling insurance, processing insurance claims, and underwriting ..review activity reports to ensure that personnel have achieved sales targets. ..confer with company officials to plan and develop methods and procedures to increase sales and obtain greater efficiency. ..interpret, implement, and enforce company policies. ..prepare and submit act...

CUSTOMER SERVICE REPRESENTATIVE (RESUME AND COVER LETTER #147)

provided a high level of customer service to internal customers, which included temporary contractors, recruitment managers and branch managers, collocated across australia. ..approval and process of remuneration. ..account management and data entry. ..accounts management and expenditure. ..regulatory and legislative compliance, such as taxation and superannuation. ..use of randstad systems, which included: arev, m-pay billing system, and it...

CUSTOMER SERVICE REPRESENTATIVE AND SALES (RESUME AND COVER LETTER #835)

gaining and sustaining customer confidence in the company ..securing and maintaining customer relationships ..using a crm database and updating customer profiles with accurate information ..being responsible for the continuous growth of customer orders via up-selling and informative information ..dealing with customer complaints seriously and accordingly ..detect business opportunities and trends in the chocolate market ..build up a strong un...

CUSTOMER SERVICE SPECIALIST (RESUME AND COVER LETTER #27)

order taking: answering general product calls and assisting customers with answering product questions and collecting the information and data entering to generate the order. ..a variety of products/services are supported. ..advance call transaction using a universal order taking online system takes place. ..handling incoming customer emails and phone calls regarding placing orders, checking status of orders, and responding accordingly. ..using p...

CUSTOMER SERVICE TEAM LEADER (RESUME AND COVER LETTER #568)

monitoring, organizing, and coaching team of 15 advisers on a day to day basis in a busy outbound call center environment. ..liaising with senior managers on all hr issues and procedures. ..facilitating training sessions based on customer service best practice. ..managing individual performance plans and reporting back to senior manager. ..exceeding and meeting departmental objectives, call quality and customer experience targets. ..creating sens...

CUSTOMER SERVICES EXECUTIVE (RESUME AND COVER LETTER #903)

conducted analysis of debt reduction in preparation for wind down of lvm across various customer accounts; including large corporate, business and commercial and small enterprise customers. ..provided accurate financial analysis on an account specific basis, for customers with pooling and profit sharing arrangements as laid out in their contracts. ..reconciled customer accounts in line with agreements, and arrangement of invoicing where appropria...

CUSTOMER SERVICES MANAGER (RESUME AND COVER LETTER #1041)

led teams of customer services executives dealing with calls from existing customers. ..supervised and motivated 6 team managers and their teams. built a culture of pride and belief in sales and excellent customer service. ..analysed coaching needs ensuring staff had regular assessments and that development plans were implemented. ..ensured kpi's stipulated within the business plan were met. ..ensured both inbound and outbound calls were hand...

CUSTOMER SERVICES REPRESENTATIVE (RESUME AND COVER LETTER #869)

dealing with customers at the first point of contact via telephone and email. ..providing technical support to clients to resolve issues with their sky equipment. ..managing engineers diaries and workload. ..logging all customer correspondence ensuring all technical support has been recorded. ..organizing second level support for issues that could not be resolved over the phone. ..dealing with complaints effectively in order to retain the custome...

DATA ANALYST (RESUME AND COVER LETTER #218)

conducting detailed & specific industry analysis for various sectors (consumer electronics, financial institutions, communications etc) of asiapac regions and creating industry and theme-based research with the extensive use of terminal and excel. ..adopted different methodologies & sources (public transcripts, bloomberg database etc) to collate and filter relevant findings ..preparation of relevant findings in reports to roll out industry themed...

DATA DEVELOPER (RESUME AND COVER LETTER #895)

manipulating, cleansing & processing data using excel, access and sql ..responsible for extracting, transform, loading source data from transaction systems ..validation of client data and liaising with end-users and 3rd party suppliers ..writing t-sql scripts to manipulate data for data loads and extracts ..designing, developing and monitoring the automated bau processes through ssis, dts and access ..to ensure data requirement to develop and mai...

DATA ENTRY ADMINISTRATOR (RESUME AND COVER LETTER #921)

oversee a group of colleagues to meet deadlines ..supporting managers and team leaders with work ..sending shipments on a weekly basis ..administrate and entering data accurately ..filling work on a monthly basis ..categorising electrical infrastructure ..taking minutes in team meetings...

DATA ENTRY AND ADMINISTRATION ASSISTANT (RESUME AND COVER LETTER #70)

answering the telephone in a timely and helpful manner and attending to requests ..accurately entering the data from the live auctions including dictation, transcription and proof reading. ..ensure information/data is distributed to the correct department. ..ensure files are kept up to date and archived accordingly. ..administration tasks such as typing, filing, faxing, emails and photocopying as required. ..attend and contribute in staff meeting...

DATA ENTRY CLERK (RESUME AND COVER LETTER #73)

monitoring and amending the quality of scanned documents. ..converting text and images from scanned pdf documents into editable and searchable data. ..sorting, renaming and indexing documents in highly organisational manner. ..summarising and retrieving information by using a range of software, including irfanview, a-pdf, adobe acrobat pro, bulk rename utility etc. ..leading and coordinating with new team members; providing staff training and pre...

DATA ENTRY OPERATOR (RESUME AND COVER LETTER #66)

prepare, compile and sort ballot papers for data entry into computer network ..check ballot document for alterations and originality ..verify data and correct data where necessary ..accurate data entry with high attention to detail (minimum of 10,000 keystrokes per hour). ..prioritise tasks according to requirements ..obtain further validation and guidance from aec monitors on site for incomplete documents ..update data entry and delete unnecessa...

DATA SERVICES ANALYST (RESUME AND COVER LETTER #905)

responsible for designing and presenting bi-annual customer forums on application fraud and ghost broking. ..customer facing role ? on site visits with customers, ensuring that there is a cohesive approach to the identification and investigation of application fraud amongst ifb customers. ..identified and negotiated internal process changes to improve the collection and analysis of ghost broking data within the ifb. ..identified new feeds of data...

DATA SPECIALIST (RESUME AND COVER LETTER #1168)

begin any data conversion process by conducting thorough data analysis of a client’s information. they will research data sources and make any corrections to existing data as needed to ensure accuracy of the information being recorded...analyzing data details and accuracy – ensuring that the data being converted is viable and accurate is a major responsibility of data specialists...evaluating existing databases and systems – a data specialist mus...

DATABASE AND SYSTEM ADMINISTRATOR (RESUME AND COVER LETTER #159)

design crystal report and interface with vb. ..modify existing databases and database management systems or direct programmers and analysts to make changes. ..work as part of a project team to coordinate database development and determine project scope and limitations. ..plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure. ..write and cod...

DATABASE DEVELOPER (RESUME AND COVER LETTER #1163)

design and deploy data table structures, forms, reports, and queries...conduct research and make recommendations on database products, services, protocols, and standards in support of procurement and development efforts...applying third party upgrades to existing databases...coordinate and work with other technical staff to develop relational databases and secondary databases (i.e. access)...identify inefficiencies in current databases and invest...

DEBT MANAGEMENT ADVISOR (RESUME AND COVER LETTER #878)

providing a broad spectrum of options and tailoring the financial solution adapted to customers in financial straits. ..referring customers to third party support organizations where a feasible solution within the bank support structure is not possible. ..member of the design, testing and implementation group leading to the adoption of the agile toolkit to improve agent call handling and customer service whilst reducing call times. ..maintaining ...

DEBT RECOVERY AGENT (RESUME AND COVER LETTER #838)

liaising with our client to ensure maximum impact on the recovering of outstanding debt. ..actively pursuing debtors to recover balances on accounts allocated to myself. ..providing supervisory cover to the department in the absence of the collections manager. ..handling of escalations, for all clients that are handled in house by the debt collection department. ..playing a pivotal role in the recovery of debts assigned to the company for collect...

DELEGATE TICKET SALES AND SPONSORSHIP SALES (RESUME AND COVER LETTER #973)

contacting relevant key senior decision makers within both the public and private sectors ..contacting relevant organisations to participate in national delivery conferences ..selling opportunities for headline sponsor, workshops and stands ..delegate registration, speaker chaperone and workshop mentoring ..providing information for both delegates and exhibitors and break down of event at the end of the day...

DELICATESSEN ASSISTANT (RESUME AND COVER LETTER #172)

high level of customer service, fulfilling needs and giving advice on products ..trong communication skills ..working as part of a team within the department as well as working autonomously on the night shift doing the closing procedures. ..adherence to health and safety, food handling and person hygiene .....

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