Home / CV Letters / Customer Care Advisor Resume & Cover Letter

Customer Care Advisor Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for customer care advisor job title.

CUSTOMER CARE ADVISOR COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for customer care advisor at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new customer care advisor. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Providing exceptional customer service to axa policy holders through a variety of inbound & outbound calls, emails & written correspondence.

- Taking ownership of customer queries to ultimately resolve claims

- Proactive supporting of all internal claims handling teams within the business to prevent customers from feeling passed from pillar to post

- Meticulously checking facts & asking questions to be able to weigh up information & make accurate decisions about a claim

- Logging & monitoring customer complaints to ensure a fair & amicable resolution is reached for the customer

- Problem solving & working to chase & resolve ongoing complaints issues from customers & policyholders

- Managing & monitoring simple to complex customer queries in addition to complaints which have escalated to the highest level within the business

- Dealing & handling claims with total los procedures & working alongside engineers to arrange total loss settlemnt for policyholder's

- Adhering to data protection guidelines & implementing an understanding of legislation & procedure within the finance industry

- Operating & adhering to industry legislation given by the finance conduct authority

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'customer care advisor'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

CUSTOMER CARE ADVISOR RESUME SAMPLE

Job title / level: customer care advisor I



Job description duties:

- Providing exceptional customer service to axa policy holders through a variety of inbound & outbound calls, emails & written correspondence.

- Taking ownership of customer queries to ultimately resolve claims

- Proactive supporting of all internal claims handling teams within the business to prevent customers from feeling passed from pillar to post

- Meticulously checking facts & asking questions to be able to weigh up information & make accurate decisions about a claim

- Logging & monitoring customer complaints to ensure a fair & amicable resolution is reached for the customer

- Problem solving & working to chase & resolve ongoing complaints issues from customers & policyholders

- Managing & monitoring simple to complex customer queries in addition to complaints which have escalated to the highest level within the business

- Dealing & handling claims with total los procedures & working alongside engineers to arrange total loss settlemnt for policyholder's

- Adhering to data protection guidelines & implementing an understanding of legislation & procedure within the finance industry

- Operating & adhering to industry legislation given by the finance conduct authority

Type of Job Contract
Full Time
Education Degree
bachelor
Total Career Experience
11 Years of Exp.
Marital Status
Single
Driving license
No
Target Job
customer care advisor II
Working Availability
4 Weeks
Expected Salary
+1k than last job
Fields of Interest
nursing

Share on Google Plus Share on Facebook Share on LinkedIn

Back to Top

Free @ JobsInEgypt.com: Search Jobs, Job Descriptions, Resumes Samples & CV Letters,
Business Directory, HR Tips, Training Guide & Online Courses, Career Advice Articles