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Customer Service Agent Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for customer service agent job title.

CUSTOMER SERVICE AGENT COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for customer service agent at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new customer service agent. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Proficient verbal communication as proved by a high degree of customers? satisfaction after a clear explanation of the service & a minimization of complaints

- Efficient team worker, where my helpful & positive collaboration within the team had led easily to the company achievements.

- Trained & mentored new staff employees;

- Excellent telephone manner;

- Solved an average of 80 % of complaints in a month, with no need to call on the management help to get through them.

- Positively & clearly answered enquiries either via email, telephone & face to face about the services provided.

- High numerical & analytical skills during operations of cash up & till handling, as the sales were balanced with a rate of 90% of an average of 20 work shifts in a month;

- Liaised with the british transport police & network rail staff for all items of lost property handed in to the office;

- Calm & motivated under a high volume of pressure.

- Persuasive & highly accurate when providing tourist front - office service,activity involving hotel booking, & the sale of attraction tickets & car rental.

- Accurately x-ray scanned customer's bags prior the storage, according to the dft's security procedures.

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'customer service agent'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

CUSTOMER SERVICE AGENT RESUME SAMPLE

Job title / level: customer service agent II



Job description duties:

- Proficient verbal communication as proved by a high degree of customers? satisfaction after a clear explanation of the service & a minimization of complaints

- Efficient team worker, where my helpful & positive collaboration within the team had led easily to the company achievements.

- Trained & mentored new staff employees;

- Excellent telephone manner;

- Solved an average of 80 % of complaints in a month, with no need to call on the management help to get through them.

- Positively & clearly answered enquiries either via email, telephone & face to face about the services provided.

- High numerical & analytical skills during operations of cash up & till handling, as the sales were balanced with a rate of 90% of an average of 20 work shifts in a month;

- Liaised with the british transport police & network rail staff for all items of lost property handed in to the office;

- Calm & motivated under a high volume of pressure.

- Persuasive & highly accurate when providing tourist front - office service,activity involving hotel booking, & the sale of attraction tickets & car rental.

- Accurately x-ray scanned customer's bags prior the storage, according to the dft's security procedures.

Type of Job Contract
Full Time
Education Degree
n/a
Total Career Experience
10 Years of Exp.
Marital Status
Married
Driving license
No
Target Job
customer service agent III
Working Availability
4 Weeks
Expected Salary
negotiable
Fields of Interest
law

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