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Customer Service Officer Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for customer service officer job title.

CUSTOMER SERVICE OFFICER RESUME COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for customer service officer at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new customer service officer. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Delivering & providing professional front line customer service, in the housing & communities department

- Dealing with simple to complex inquiries & requests made by a variety of residents & tenants by telephone, or emails about ongoing repairs & issues in social housing.

- Problem solving & working to chase & resolve ongoing complaints issues from residents across the borough.

- Adhering to data protection guidelines & implementing an understanding of local government procedures & policy.

- Using good written & oral communication skills to present complex issues on behalf of residents in a clear, concise & understandable format to those in management.

- Liaising with residents, contractors, councillors as well as different departments in the borough via telephone, & email to provide & fulfill the requirements of delivering comprehensive customer service.

- Working to meet goals, targets & deadlines set by team leaders & managers in housing, to work collectively in teams to deliver council promises to customers & residents.

- Regularly maintaining & updating customer contact information & details

- An understanding of the way in which the council's equal opportunities policy relates to employment & service delivery.

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'customer service officer'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

CUSTOMER SERVICE OFFICER RESUME SAMPLE

JOB TITLE / LEVEL: CUSTOMER SERVICE OFFICER II



Job description duties:

- Direct & coordinate activities of branch office.

- Train employees in performing activities, such as selling insurance, processing insurance claims, & underwriting

- Review activity reports to ensure that personnel have achieved sales targets.

- Confer with company officials to plan & develop methods & procedures to increase sales & obtain greater efficiency.

- Interpret, implement, & enforce company policies.

- Prepare & submit activity reports.

- Coordinating & supervising activities of the head

- Preparing sales reports for the management

- Ensuring that employees meet insurance polices sales targets

- Communicated sales strategies to the sales team

- Motivate the employees in sales department to meet insurance policies sales targets

TYPE OF JOB CONTRACT
Part Time
EDUCATION DEGREE
master
TOTAL CAREER EXPERIENCE
13 Years of Exp.
MARITAL STATUS
Married
DRIVING LICENSE
No
TARGET JOB
customer service officer III
WORKING AVAILABILITY
1 Week
EXPECTED SALARY
+3k than last job
FIELDS OF INTEREST
finance

WHAT ARE THE BEST WAYS TO FIND "CUSTOMER SERVICE OFFICER" JOBS?

- Search posted jobs for customer service officer or related job titles here.
- Read our career advice article: 10 tips for getting a job quickly.


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