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Customer Service Representative Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for customer service representative job title.

CUSTOMER SERVICE REPRESENTATIVE COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for customer service representative at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new customer service representative. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Answering outbound calls from customers & dealing with customer queries, i.e checking status of orders, handling customer complaints, resolving store queries, dealing with fraud queries & acting as a intermediary between customers & other departments.

- Working knowledge of moca & gipi system / advanced knowledge of microsoft office.

- Contributed towards training new starters in assessment centers.

- Currently specializing as being a part of the email team to deal with customers queries by completing over 100 emails daily with other daily tasks / ability to multitask.

- I can confidently work under pressure during the busy sales period, by exceeding my work expectations & doing overtime (shift work through the night - to be a key team player)

- Contribute to my team's success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service & always looking for incentives for motivation & morale boosts.

- Responsible for skillfully retaining customers through positive customer relationship building.

- Take ownership of customers concerns & act as a primary contact

- Act as a trusted intermediary between customers & other departments to ensure complete customer satisfaction

- Maintain an excellent knowledge of our products & services to understand customers needs.

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'customer service representative'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

CUSTOMER SERVICE REPRESENTATIVE RESUME SAMPLE

JOB TITLE / LEVEL: CUSTOMER SERVICE REPRESENTATIVE II



Job description duties:

- Completed intense training over 10 weeks covering all aspects of general banking to providing top quality customer service & preform to the company's strict policies, procedures & expectations.

- Built strong rapport with customers to gain knowledge of what would cater to their needs better in order to promote the right product.

- Increased company revenue by promoting products & services to our customers.

- Completed general & complex banking requests & queries with polite & friendly service in a timely manner.

- Present malta international airport luqa, malta

- Customer service representative

- Assisting passengers at four points within the airport:

- Check -in & departures information desks; this involved dealing with passengers questions & complaints in a calm & professional manner, also providing accurate information about airport services & schedules to provide great customer service.

- Acted as both supervisor & receptionist at both vip lounges which involved managing food & beverage stock & making sure the lounge was running smoothly & to a high standard of cleanliness.

Type of Job Contract
Part Time
Education Degree
n/a
Total Career Experience
4 Years of Exp.
Marital Status
Single
Driving License
No
Target Job
customer service representative III
Working Availability
1 Week
Expected Salary
negotiable
Fields of Interest
dentistry

WHAT ARE THE BEST WAYS TO FIND "CUSTOMER SERVICE REPRESENTATIVE" JOBS?

- Search posted jobs for customer service representative or related job titles here.
- Read our career advice article: 10 tips for getting a job quickly.


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