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Customer Service Team Leader Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for customer service team leader job title.

CUSTOMER SERVICE TEAM LEADER COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for customer service team leader at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new customer service team leader. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Monitoring, organizing, & coaching team of 15 advisers on a day to day basis in a busy outbound call center environment.

- Liaising with senior managers on all hr issues & procedures.

- Facilitating training sessions based on customer service best practice.

- Managing individual performance plans & reporting back to senior manager.

- Exceeding & meeting departmental objectives, call quality & customer experience targets.

- Creating sense of ownership within the employees & resolving employee issues, if any.

- Looking constantly for development as well as continuous improvement for the entire team.

- Communicating the company's purpose, core values, vision to the front employees.

- Ensuring that the employees follow their schedules properly as designed.

- Handling escalated calls, complaints, questions, & queries as necessary.

- Carrying out team meetings & actively participating in the monthly & weekly meetings.

- Documenting general reports on each team member's performance & targets as well as ensuring that they exceed the targets set.

- Assisting the recruitment manager in monthly target driven recruitment & assessment centers.

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'customer service team leader'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

CUSTOMER SERVICE TEAM LEADER RESUME SAMPLE

Job title / level: customer service team leader I



Job description duties:

- Monitoring, organizing, & coaching team of 15 advisers on a day to day basis in a busy outbound call center environment.

- Liaising with senior managers on all hr issues & procedures.

- Facilitating training sessions based on customer service best practice.

- Managing individual performance plans & reporting back to senior manager.

- Exceeding & meeting departmental objectives, call quality & customer experience targets.

- Creating sense of ownership within the employees & resolving employee issues, if any.

- Looking constantly for development as well as continuous improvement for the entire team.

- Communicating the company's purpose, core values, vision to the front employees.

- Ensuring that the employees follow their schedules properly as designed.

- Handling escalated calls, complaints, questions, & queries as necessary.

- Carrying out team meetings & actively participating in the monthly & weekly meetings.

- Documenting general reports on each team member's performance & targets as well as ensuring that they exceed the targets set.

- Assisting the recruitment manager in monthly target driven recruitment & assessment centers.

Type of Job Contract
Full Time
Education Degree
bachelor
Total Career Experience
5 Years of Exp.
Marital Status
Married
Driving license
Yes
Target Job
customer service team leader II
Working Availability
2 Weeks
Expected Salary
+1k than last job
Fields of Interest
textile engineering

WHAT ARE THE BEST WAYS TO FIND "CUSTOMER SERVICE TEAM LEADER" JOBS?

- Search posted jobs for customer service team leader or related job titles here.
- Read our career advice article: 10 tips for getting a job quickly.


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