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Customer Services Manager Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for customer services manager job title.

CUSTOMER SERVICES MANAGER RESUME COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for customer services manager at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new customer services manager. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Led teams of customer services executives dealing with calls from existing customers.

- Supervised & motivated 6 team managers & their teams. built a culture of pride & belief in sales & excellent customer service.

- Analysed coaching needs ensuring staff had regular assessments & that development plans were implemented.

- Ensured kpi's stipulated within the business plan were met.

- Ensured both inbound & outbound calls were handled effectively.

- Assisted in recruitment & training.

- Planned & maintained rotas to ensure the required level of cover were available to answer calls & prove excellent customer service

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'customer services manager'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

CUSTOMER SERVICES MANAGER RESUME SAMPLE

Job title / level: customer services manager II



JOB DESCRIPTION DUTIES:

- Led teams of customer services executives dealing with calls from existing customers.

- Supervised & motivated 6 team managers & their teams. built a culture of pride & belief in sales & excellent customer service.

- Analysed coaching needs ensuring staff had regular assessments & that development plans were implemented.

- Ensured kpi's stipulated within the business plan were met.

- Ensured both inbound & outbound calls were handled effectively.

- Assisted in recruitment & training.

- Planned & maintained rotas to ensure the required level of cover were available to answer calls & prove excellent customer service

TYPE OF JOB CONTRACT
Part Time
EDUCATION DEGREE
n/a
TOTAL CAREER EXPERIENCE
10 Years of Exp.
MARITAL STATUS
Married
DRIVING LICENSE
Yes
TARGET JOB
customer services manager III
WORKING AVAILABILITY
1 Week
EXPECTED SALARY
negotiable
FIELDS OF INTEREST
tourism

WHAT ARE THE BEST WAYS TO FIND "CUSTOMER SERVICES MANAGER" JOBS?

- Search posted jobs for customer services manager or related job titles here.
- Read our career advice article: 10 tips for getting a job quickly.


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