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Head Of Contact Centre Resume & Cover Letter

In this page you'll find resume (curriculum vitae / cv) sample and covering letter (also known as: job letter, application letter, or cv letter) for head of contact centre job title.

HEAD OF CONTACT CENTRE COVER LETTER EXAMPLE

Dear Mr. Smith,

Upon review of your posting for head of contact centre at you organization, I was eager to send my resume for your review. As an enthusiastic expert with years of serving experience, I'm qualified to make an immediate and positive impact on your business in this position.

My work experience has qualified me to excel as your new head of contact centre. My additional strengths in time management, team working, and problem solving, support me to thrive in this position.

Highlights of my career background & resume responsibilities for this job include:

- Achievement of unit kpis - qualitative, quantitative & financial

- Overall responsibility for cs, direct selling & doncaster site budget

- Champion the customer experience throughout the business

- Lead & manage a culture of change & continuous improvement

- Accountability for day to day operational performance

- Take decisions required to maximise resource efficiency & service levels within budget.

- Ensure quality, development & improvement are the cornerstone of all activity

- Identify, implement & share best practice across regional & european teams

- Develop strong & positive relationships with other business areas i.e. marketing, merchandising, credit control, logistics

- Work in conjunction with marketing & merchandising to identify ways & implement initiatives to promote, market & sell via all available channels, including inbound, outbound, chat & social media

- Ensure resource is balanced across teams to deliver best in class service levels for staples uk

- Work closely with quality & mi in operational planning, cs measurement & deployment of performance improvement initiatives

- Work in partnership with other uk cs teams & european team to deliver best practice cs operations

- Laterally spending the last year re locating the centre to birmingham & assisting with the recruitment & set up of the new centre

With my excellent knowledge, skill, abilities and previous experience, I could swiftly surpass your expectations as 'head of contact centre'. I look forward to discussing the position in further detail. Thank you for your consideration.


Sincerely,
Flori Rothenberg

HEAD OF CONTACT CENTRE RESUME SAMPLE

Job title / level: head of contact centre I



Job description duties:

- Achievement of unit kpis - qualitative, quantitative & financial

- Overall responsibility for cs, direct selling & doncaster site budget

- Champion the customer experience throughout the business

- Lead & manage a culture of change & continuous improvement

- Accountability for day to day operational performance

- Take decisions required to maximise resource efficiency & service levels within budget.

- Ensure quality, development & improvement are the cornerstone of all activity

- Identify, implement & share best practice across regional & european teams

- Develop strong & positive relationships with other business areas i.e. marketing, merchandising, credit control, logistics

- Work in conjunction with marketing & merchandising to identify ways & implement initiatives to promote, market & sell via all available channels, including inbound, outbound, chat & social media

- Ensure resource is balanced across teams to deliver best in class service levels for staples uk

- Work closely with quality & mi in operational planning, cs measurement & deployment of performance improvement initiatives

- Work in partnership with other uk cs teams & european team to deliver best practice cs operations

- Laterally spending the last year re locating the centre to birmingham & assisting with the recruitment & set up of the new centre

Type of Job Contract
Full Time
Education Degree
n/a
Total Career Experience
7 Years of Exp.
Marital Status
Married
Driving license
No
Target Job
head of contact centre II
Working Availability
3 Weeks
Expected Salary
negotiable
Fields of Interest
telecommunications

WHAT ARE THE BEST WAYS TO FIND "HEAD OF CONTACT CENTRE" JOBS?

- Search posted jobs for head of contact centre or related job titles here.
- Read our career advice article: 10 tips for getting a job quickly.


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