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Service Coordinator Job

Read the Service Coordinator (job description) to understand the position requirements.

SERVICE COORDINATOR

JOB DESCRIPTION:


Manage the relationship with customers allocated mainly in USA and Canada
Receive customers calls and forward it to the suitable support queue
Receive customers online tickets and forward it to the suitable support queue
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Follow-up Customer acceptance queue
Handling rework tickets
Close support ticket

Job Requirements:

Fluency in English (US) is a must
Excellent communication skills
Customer care background is preferred
Follow-up skills
Ability to prioritize the workload
Ability to work well in a team
Problem-solving skills
Attention to detail
B.S of Commerce or business administration is preferred
Willing to work on New York time Monday to Friday from 3:30 pm to12:00 am Cairo Time


Preferences

Minimum experience Any Gender Any
Age from 20 Age To 30
Driving license? Any Own a car ? Any
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