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What Does a Customer Service Representative Do

A customer service representative provides customers with information in response to questions about products and services and handles and attempts to resolve complaints.

What Does a Customer Service Representative Do

As a customer service representative, you're usually responsible for a selection of incoming emails and phone calls from new and existing customers. The work of a customer service representative is very similar to that of a call center employee.

However, a call center employee can also involve the sale and acquisition of services and products, while a customer service employee is primarily responsible for helping customers.

Where does a customer service representative work? The number of organizations and companies that have a separate customer service department is very diverse and quite large. In general, they're larger organizations.

Think for example of telecom companies, care providers, insurers, governments or large web shops. Some companies offer the option of performing customer service activities at home. A customer service representative is also referred to as a customer service representative.

Features of customer service representatives

Below are the personality traits that suit the profession of customer service representative. Do you've the same personality? Then customer service representative might be something for you. Not sure which personality traits you've? Then find and take a career choice test.

Entrepreneurial

  • initiating and starting work
  • directing and leading people
  • take and bear responsibility
  • in business: work where you run financial risks

Social

  • helping and caring for people
  • work with people
  • teaching people and teaching them something
  • service-oriented and service-oriented work

Conventional

  • work where it's important that you're organized and tidy
  • work where others can trust that you'll work as agreed
  • work in which you avoid risks

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